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CURRENTLY WORKING IN :

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Increase your impact.
We identify opportunities for
meaningful, measurable progress—
and help organizations create the conditions for change to take hold across complex ecosystems.

Increase your impact.
We identify opportunities for
meaningful, measurable progress—
and help organizations create the conditions for change to take hold across complex ecosystems.

Increase
your impact.

We identify opportunities for meaningful, measurable progress and help orgs create the conditions for change to take hold across complex ecosystems.

Cross-functional team collaborating with sticky notes on a glass wall, representing the strategic alignment and evidence-based design Public Works brings to complex organizational challenges
Cross-functional team collaborating with sticky notes on a glass wall, representing the strategic alignment and evidence-based design Public Works brings to complex organizational challenges
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design

Insight &
Foresight

01/04

Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design

Insight &
Foresight

01/04

Our offerings

Our offerings

Turn complexity into clarity.

We combine traditional and bespoke research methods to surface behavioral, cultural, and operational drivers that often go unseen. Then, translate these insights into design strategies that shape the development of products, services, systems, and/or spaces.

Pinpoint root causes of problems & key leverage points for change

Pinpoint root causes &
leverage points

Translate signals into strategies for innovation and/or optimization

Translate signals into
strategies for innovation
and/or optimization

Prioritize what's now versus what's next and create a roadmap forward

View case study

View case study

Build products, services, systems, and spaces centered on people and performance.

We combine qualitative and quantitative data, design strategy, and operational insight to create solutions that are human-centered, data-driven, and system-aligned. Then, prototype and pressure-test to ensure meaningful, measurable progress.

Human-centered, data-driven, and system-aligned solutions

Prototype & pressure test in situ

Expand reach, increase adoption, and/or scale across ecosystems

View case study

View case study

Strengthen organizational
capacity & accelerate change.

We analyze how products, services, systems, and spaces perform—for whom, how, and at what cost—and build your team’s capacity to leverage this data to continuously learn, unlearn, and adapt with intent.

Align around a shared vision

Increase internal capabilities and governance

Boost internal confidence to sustain change long after launch

Build internal capabilities and confidence to sustain change long after launch

View case study

View case study

View case study

Measure what matters.
Scale what works.

We analyze how products, services, systems, and spaces perform—for whom, how, and at what cost. And build your team’s capacity to leverage this data to continuously learn, unlearn, and adapt with intent.

Assess performance across people, policies, and settings

Identify performance gaps & opportunities for optimization

Build systems for continuous learning

Build systems for continuous learning that empower your team and increase value across the ecosystem

View case study

View case study

Our offerings

Turn complexity into clarity.

We combine traditional and bespoke research methods to surface behavioral, cultural, and operational drivers that often go unseen. Then, translate these insights into design strategies that shape the development of products, services, systems, and/or spaces.

Insight &
Foresight

01/04

Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design

Build products, services, systems, and spaces centered on people and performance.

We combine qualitative and quantitative data, design strategy, and operational insight to create solutions that are human-centered, data-driven, and system-aligned. Then, prototype and pressure-test to ensure meaningful, measurable progress.

Design Development

02/04

Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Executives collaborate with sticky notes on a glass wall during a change management workshop to streamline workflows for new operational model
Executives collaborate with sticky notes on a glass wall during a change management workshop to streamline workflows for new operational model

Strengthen organizational
capacity & accelerate change.

We analyze how products, services, systems, and spaces perform—for whom, how, and at what cost—and build your team’s capacity to leverage this data to continuously learn, unlearn, and adapt with intent.

Change Management

03/04

Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design

Measure what matters.
Scale what works.

We analyze how products, services, systems, and spaces perform—for whom, how, and at what cost. And build your team’s capacity to leverage this data to continuously learn, unlearn, and adapt with intent.

Impact Optimization

04/04

How we partner

End-to-end
Leads

Whether you're shaping what's next or refining what already exists, we lead you through the process—start to finish.

Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design

We work alongside your teams to advance discovery, design, delivery, and/or optimization—together.

Embedded
Partners

Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design
Physician speaking with a patient, representing the in-depth interviews and dyads Public Works uses to understand lived experience and inform human-centered design

Enthusiastic Coaches

We equip your internal teams with the tools, mindsets, and methods to expand your impact long after the project ends.

Explore our approach

Explore our approach

Public Works is a trusted
partner. We can always count
on them for their strategic visioning and creative problem-solving. Emma Raynes, Magnum Foundation

Public Works is a trusted
partner. We can always count
on them for their strategic visioning and creative problem-solving. Emma Raynes, Magnum Foundation

Public Works is
a trusted partner.
We can always
count on them for their strategic visioning & creative
problem-solving.
Emma Raynes, Program Director Magnum
Foundation

How we partner

Explore our approach

Explore our approach

Explore our approach

Consultants collaborating in a bright project studio, leading an end-to-end strategic design process from research to implementation.

End-to-End Leads

End-to-End
Leads

We lead you through the process—
whether you're shaping what's next or optimizing what's already in motion.

Whether you're shaping what's next or refining what already exists, we lead you through the process—
start to finish.

Hands collaborating over service design maps and architectural floor plans, representing embedded partnership in discovery, design, delivery, and optimization.

Embedded Partners

Embedded Partners

We work alongside your team to advance discovery, design, delivery, and/or optimization—together.

Team members engaged in a training session, illustrating coaching that equips internal teams with tools, methods, and mindsets for sustainable impact.

Enthusiastic Coaches

Enthusiastic Coaches

We equip your team with the mindsets and methods to expand your impact for launch and long after.

Ready to leverage data,
strategic design, and operational innovation to increase
your impact?
Reach out.

Ready to
leverage data, strategic design,
& operational innovation to increase your impact?
Reach out.